Refund and Cancellation Policy
This Refund and Cancellation Policy ("Policy") outlines the conditions under which refunds may be issued for services provided through the Washa platform.
1. General Provisions
1.1. Washa provides digital services in the form of CRM and online booking tools, with access granted immediately after payment. 1.2. By purchasing access to the platform, the User agrees to this Policy and acknowledges that services are provided on a subscription basis.
2. Refunds Are Granted In The Following Cases
2.1. Refunds may be granted if: - The User did not receive access to their account due to a technical error attributable to Washa, and after contacting support via email (contact@appwasha.com), no response or access was provided within a reasonable time. A confirmed email record must be available; - The service was charged incorrectly due to a system malfunction. 2.2. Refunds are not provided once the User has logged into their account and started using the platform, except in the cases described above.
3. Subscription Cancellation and Access Suspension
3.1. The User may cancel their subscription at any time. The cancellation takes effect at the end of the current billing period. 3.2. 6-month and annual subscriptions are prepaid commitments offered at a discounted rate. Prepaid 6-month and annual subscription fees are non-refundable in case of early cancellation. The User may stop using the service at any time, but early cancellation does not create any entitlement to a prorated or partial refund for unused months. 3.3. Refund requests under section 2 are reviewed individually to ensure fairness and transparency. Individual review does not create an exception to the non-refundability of prepaid 6-month and annual fees after voluntary early cancellation. 3.4. In case of cancellation, refund, or failure to pay the subscription fee on time, Washa reserves the right to suspend or terminate access to the platform and related services until payment is completed.
4. Our Commitment to Partnership
We highly value our relationship with every partner. Even if circumstances lead to pausing or ending the collaboration, Washa handles each eligible refund or dispute individually — with the primary goal of maintaining positive and friendly relations.
5. Contact Information
For refund or cancellation inquiries, please contact: Email: contact@appwasha.com Phone: +351 927 661 510